Shipping Policy (USA Orders)
This policy is designed to ensure that you are clearly aware of our shipping procedures. By placing an order on our website, you agree to the terms outlined below.
A. Shipping Costs
We are pleased to offer Free Shipping worldwide. No matter where you are, all orders placed on our website include complimentary shipping.
B. Transit, Handling & Order Cut-Off Time
- Transit Time: 10 – 15 business days (Monday to Friday)
- Handling Time: 3 – 5 business days
- Order Cut-Off Time: 05:00 PM EST (New York Time)
- Expedited Shipping: 7 – 10 business days
C. Delivery Terms
We ship all products using Port Express for fast and secure delivery.
D. Change of Address
If you need to change your delivery address, please contact us within 24 hours of placing your order at [email protected].
Note: We cannot change the address once the order is in transit.
E. Tracking
Once your order is shipped, a tracking number will be provided so you can monitor its delivery status.
F. Cancellations
You may cancel your order any time before it is dispatched. If the order has already been shipped, please refer to our Refund Policy.
G. Parcels Damaged in Transit
If your parcel arrives damaged:
- If possible, reject the package and notify the courier immediately.
- If you were not present at delivery, please contact our support team with photos of the damage and your order details.
We will guide you through the next steps to resolve the issue.